Automation

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How to Organize Your Life: 4 Tips to Follow & 2 Pitfalls to Avoid

Organizing your life, from your home to your office to your computer, doesn’t demand perfection. It’s okay if your life is more “organized chaos” than Pinterest-worthy. What you do need is an understanding of what gets in the way when it remains disorganized. The goal is for all of it to run smoothly. Here’s what […]

The post How to Organize Your Life: 4 Tips to Follow & 2 Pitfalls to Avoid appeared first on Elegant Themes Blog.

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How To Offer More Personal Customer Support Through Effective Automation


  

Robots are great for cleaning the floor and are perfect for exploring the moon. They’re just not that great at customer support. The last thing your customers want is another “We received your message” email or “Thank you for holding” recording. Robots only succeed in making customers feel like another number, a dubious accomplishment for your team. They’re the opposite of the personal touch that effective support is supposed to be all about.

How To Offer More Personal Customer Support Through Effective Automation

It’s not that robots are useless. They’re great at repetitive tasks, perfect for finding data and remembering anything you’ve ever written down. As sidekicks, robots can help offer more personalized support, doing the tedious parts of support so that you can focus on actually solving problems. You just have to give them the right job. Here’s how to find the perfect job for your robots, so that you can automate support and offer more personalized, hands-on support at the same time.

The post How To Offer More Personal Customer Support Through Effective Automation appeared first on Smashing Magazine.